Tele-Prompt Support

The spoken word ...
,,, it’s a powerful force.

With Tele-Prompt you
will be “word perfect” every time!


	*Support*

Prosoft Digital is extremely proud of its customer service and product support. We are available to answer questions via e-mail, the general Contact Form indeed often by telephone.

Sales & General Enquires:
Email: Tele-Prompt owners are able to contact us via e-mail.

A dedicated Support Ticket system is available in the Members’ Area and we are on line and available on the telephone for much of the time during normal office hours in the UK; and often well beyond! But please use the Contact Form if possible

Telephone: +44 (0) 8453 887261 Available during normal office hours 09.00 - 18.00 hrs within the UK. This is GMT during the winter months and + one hour during British Summer Time. Please check on international time differences if you live outside the UK.




	Peter Phelan is our audio and video expert. He handles all our pre-sales enquiries and general support questions.

Technical Support
We find that almost all problems encountered with installing or using Tele-Prompt are ultimately due to computer or Windows configuration issues. Having purchased Tele-Prompt, you’ll be able to access the Members’ Area which, in addition to the e-mail and Support Ticket facilities has the following support services to handle both software issues and general computer problems too:

Remote Support: Under this scheme, if your problem cannot be solved during the chat session or by email, you grant us temporary permission to view your computer screen and if need be, take control of your computer. You can then just sit back and relax as you watch our support staff solve your computer problems literally "before your eyes".

Telephone Support: This is available during normal office hours 09.00 - 17.00 hrs within the UK and, to take account of international time difference, at other times by prior arrangement.

Technical remote and telephone support are chargeable, but if your problem needs fixing urgently this can be a real "lifeline".


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